What This Website Can Do
This is an independent information website about Villaspin Casino. We explain the bonuses, the cashier, verification and the game lobby so you can decide whether the casino suits you.
We have no access to Villaspin accounts. Questions about a balance, a deposit, a payout or a blocked account can only be answered by Villaspin’s own support team.
Villaspin Support Channels
- Live chat on the casino website - the fastest route for account and cashier questions.
- Email - [email protected], useful when you need a written record.
- Self-exclusion requests - [email protected].
No telephone line is published. The website is available in English, German, Greek, Spanish, French, Italian, Dutch and Portuguese. Complaints go to the support team first and are escalated internally if they cannot be solved straight away.
Common Questions
When will my withdrawal arrive? Villaspin processes payout requests within three business days. Banks and payment providers can add their own processing time on top.
Why was I asked for documents? Full verification is compulsory before any withdrawal and once lifetime deposits exceed £2,000. You need a government-issued photo ID, a selfie holding the ID and a proof of residence such as a bank statement or utility bill. Documents must not expire within the next three months.
What happens if I do not send them? Requested documents should arrive within 14 days. The operator can also call the registered phone number as part of the check.
My bonus disappeared after a withdrawal request. Requesting a withdrawal while a bonus is active cancels the bonus and its winnings. Only one bonus can be active at a time.
I have not logged in for a long time. After 12 months without a login, a dormant-account fee of £10 per month applies while the balance is positive.
Before You Contact Support
Have your registered email address ready, describe the problem with dates and amounts, and keep screenshots of any error messages. Never share your password with anyone, including this website.